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Refund Policy

Service Policy
While we make every effort to make sure our customers are as happy as possible, all service sales are final. We are a small business and, unfortunately, cannot offer refunds on any used or unused appointments/sessions for individual services, service packages, or service series.

 

Gift Card Policy
Gift Cards may be purchased at A New You Spa and may be used towards any retail product or service by Kaylee ONLY. The Gift Card must be presented at the time of purchase/usage. Lost or stolen Gift Cards cannot be redeemed or replaced. Gift Cards expire in 3 years. All sales are final. Gift Cards cannot be redeemed for cash.

 

Product Policy
While our goal at A New You Spa is to make sure our product recommendations will work for you, sometimes your skin might not react as expected. I work with my clients to choose the best products based on their skincare needs. If you have received a skincare consultation or treatment from A New You Spa, we welcome your slightly-used product as a return if it did not work for you within 30 days. You may choose another product or receive a full refund in the form of an in-store credit. Cashback is not available.

However, if you had not received a treatment or a consultation from A New You Spa prior to purchasing a product, we are sorry to say that we cannot accept any returns (used or unused).

 

—Kaylee Demmer, Owner


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