Refund Policy at A New You Day Spa in Dubuque, IA

If you have any problem with any of our product, read our refund policy. For more information, contact us or book an appointment online. We are conveniently located at 3337 Hillcrest Rd Suite A Dubuque, IA 52002. We serve clients from Dubuque IA, Key West IA, Centralia IA, Asbury IA, Peosta IA, and surrounding areas.

Service Policy

While we make every effort to make sure our customers are as happy as possible, all service sales are final. We are a small business and, unfortunately, cannot offer refunds on any used or unused appointments/sessions for individual services, service packages, or service series.

Gift Card Policy

Gift Cards may be purchased at A New You Spa and may be used towards any retail product or service by Kaylee ONLY. The Gift Card must be presented at the time of purchase/usage. Lost or stolen Gift Cards cannot be redeemed or replaced. Gift Cards expire in 3 years. All sales are final. Gift Cards cannot be redeemed for cash.

Product Policy

While our goal at A New You Spa is to make sure our product recommendations will work for you, sometimes your skin might not react as expected. I work with my clients to choose the best products based on their skincare needs. If you have received a skincare consultation or treatment from A New You Spa, we welcome your slightly-used product as a return if it did not work for you within 30 days. You may choose another product or receive a full refund in the form of an in-store credit. Cashback is not available.

However, if you had not received a treatment or a consultation from A New You Spa prior to purchasing a product, we are sorry to say that we cannot accept any returns (used or unused).

—Kaylee Webb, Owner