Cancellation Policy

[Policy established January 2020]

Due to some recent events, I have implemented a cancellation policy effective immediately:

  • If you do not cancel/reschedule at least 24 hours in advance, you will be charged 50% of that service (sent via invoice).
  • If you do not cancel/reschedule at least 24 hours in advance and are using a session from a wellness package, you will forfeit that session.
  • If you are late for your service, your session may be shortened and your treatment will only be for your scheduled time.
  • If you have two(2) no-call-no-shows, you may not be able to book further sessions at A New You.

I feel very fortunate that, in the past, I have not had a cancellation policy in place; however, due to an increase in last-minute cancellations and last-minute rescheduling, this policy is effective immediately.

Special circumstances will be taken into consideration.

Thank you for understanding that my time is valuable. I truly appreciate your continued support.

—Kaylee Webb | Owner